Privacy Policy

I. Definitions and Interpretations

1. SITranslate Services

Our services include the SITranslate mobile application and website, providing AI-powered translation services including but not limited to voice recognition, text-to-speech, language translation, and related features.

2. Company Information

SITranslate is operated by Shenzhen Xunyin Haosheng Technology Co., Ltd, specializing in AI-powered translation and language services. For detailed contact information, please refer to the Contact Us section.

3. User Definition

In this Policy, 'user' or 'you' refers to all individuals who access, download, install, or use SITranslate's products and services. This includes both registered and unregistered users.

4. Personal Information

Personal Information refers to any information that can be used to identify an individual, either alone or in combination with other information. This may include, but is not limited to:

• Basic information (name, phone number, email)

• Device information (device ID, operating system)

• Usage data (translation history, voice inputs)

• Location data (if permitted by user)

5. App Permissions

Our app requires specific permissions to provide its core functionalities. Below is a detailed explanation of the sensitive permissions we request:

Permission	Purpose	Usage Details
Camera	QR Code Scanning	Used exclusively for scanning QR codes to enhance user convenience. We do not capture or store any images or video content.
Bluetooth	Audio Device Connection	Required for connecting to Bluetooth audio devices (headphones, speakers) for better audio experience during translation playback.
Record Audio	Voice Translation	Used only for capturing voice input for translation purposes. Audio recordings are processed in real-time and are not stored permanently.
Internet	Core Functionality	Required for accessing translation services, updating content, and synchronizing user preferences.

6. Special Statement

We want to emphasize that:

• All sensitive permissions are optional and will only be requested when necessary for specific features

• You can manage these permissions through your device settings at any time

• Declining certain permissions may affect the corresponding functionality but won't impact other basic features of the app

• We process all data in accordance with applicable data protection laws and regulations

II. Collection and Use of Personal Information

1. Information We Collect

We collect the following types of information to provide and improve our translation services:

1.1 Information You Provide

Account Information: Email address, password (encrypted), and profile settings when you create an account

User Content: Text and voice inputs submitted for translation

Feedback: Information you provide when contacting support or submitting feedback

1.2 Automatically Collected Information

Device Information:

• Device model and operating system

• Unique device identifiers

• Mobile network information

• System language settings

Usage Information:

• Translation history (if enabled)

• Feature usage patterns

• App performance data

• Error logs and crash reports

2. How We Use Your Information

Purpose	Types of Data Used	Legal Basis
Providing Translation Services	• Text inputs • Voice recordings • Language preferences	Contract performance
Service Improvement	• Usage patterns • Performance data • Error reports	Legitimate interests
User Support	• Account information • Communication history • Device information	Contract performance

3. Data Processing Principles

• Minimization: We collect only the information necessary for providing our services

• Purpose Limitation: We use your data only for the purposes specified in this policy

• Transparency: We maintain clear communication about our data practices

• Security: We implement appropriate measures to protect your information

4. Special Notes on Voice Data

III. Cookies and Similar Technologies

1. Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic app functionality and security	Session / Persistent
Preference Cookies	Remember your settings and preferences	1 year
Analytics Cookies	Help us understand how users interact with our app	2 years

2. Similar Technologies

• Local Storage: Used to store your preferences and translation history locally on your device

• Cache Data: Temporary storage to improve app performance

• Session Storage: Maintains your session state while using the app

3. Cookie Management

You can manage cookie preferences through:

• App Settings > Privacy > Cookie Preferences

• Your device's browser settings

• Operating system privacy controls

4. Third-Party Cookies

We use limited third-party services that may set cookies:

• Analytics providers (for service improvement)

• Error tracking services (for app stability)

• Authentication services (for secure login)

IV. Processing, Sharing, Transfer, and Disclosure

1. Data Processing

We process your personal information in the following ways:

Processing Activity	Purpose	Legal Basis
Translation Processing	Converting text/voice between languages	Service delivery
Data Analytics	Service improvement and optimization	Legitimate interests
User Support	Providing customer assistance	Contract performance

2. Information Sharing

We may share your information with:

Service Providers:

• Cloud hosting providers

• Analytics services

• Customer support platforms

Legal Requirements:

• Court orders

• Legal obligations

• Government requests

3. Data Transfer Safeguards

4. Public Disclosure

We do not publicly disclose your personal information unless:

• Required by law

• With your explicit consent

• Necessary to protect our rights or safety

• As part of a business transaction (e.g., merger or acquisition)

V. Protection of Personal Information

1. Security Measures

Security Layer	Measures Implemented	Purpose
Technical Security	We utilize data encryption through protocols like Transport Layer Security (TLS) and Secure Sockets Layer (SSL) to safeguard data during transmission. Additionally, we employ network security barriers to prevent unauthorized access, and have management systems in place to limit user permissions, ensuring data protection both in transit and at rest.	Protect data during transmission and storage
Organizational Security	Our organization emphasizes rigorous staff training, enforces strict access policies, and conducts regular security audits to ensure that data is handled appropriately and securely.	Ensure proper data handling
Physical Security	We maintain secure data centers with restricted access and employ monitoring systems to protect our infrastructure and hardware, ensuring that all physical aspects of our security are robustly managed.	Protect infrastructure and hardware

2. Data Protection Principles

• Encryption: All sensitive data is encrypted during transmission and storage

• Access Control: Strict authentication and authorization procedures

• Regular Audits: Continuous monitoring and security assessments

• Incident Response: Comprehensive procedures for handling security incidents

3. Employee Training

Our staff undergoes regular training on data protection regulations, security best practices, privacy compliance, and incident response procedures.

Data protection regulations are a key part of our training program.

Our staff is trained on security best practices to ensure the protection of your data.

Privacy compliance is an essential aspect of our training, ensuring that our staff understands and respects your rights.

Incident response procedures are also covered in our training, enabling our staff to respond effectively in case of a security incident.

4. Security Incident Response

VI. Storage of Personal Information

1. Data Storage Locations

Your information may be stored in:

• Primary Storage: Servers located in mainland China

• Backup Storage: Secondary locations for disaster recovery

• Local Storage: Some data may be stored on your device

2. Retention Periods

Data Type	Retention Period	Reason
Account Information	Duration of account + 30 days	Account management
Translation History	90 days (if enabled)	User convenience
Voice Recordings	Processed immediately, not stored	Privacy protection
Usage Logs	12 months	Service improvement

3. Data Deletion

4. Backup and Recovery

Our backup procedures include:

• Regular automated backups

• Encrypted backup storage

• Periodic backup testing

• Disaster recovery planning

5. Special Storage Requirements

Certain data types have specific storage requirements:

• Sensitive Data: Enhanced encryption and access controls

• Legal Requirements: Compliance with local data storage laws

• Business Continuity: Redundant storage systems

• User Preferences: Stored locally when possible

VII. Your Rights and Choices

1. User Rights

Right	Description	How to Exercise
Access	Request a copy of your personal data	Account Settings > Privacy > Data Export
Rectification	Correct inaccurate or incomplete data	Account Settings > Profile
Deletion	Request erasure of your data	Account Settings > Privacy > Delete Account
Restriction	Limit how we use your data	Account Settings > Privacy > Data Usage

2. Data Control Options

You can control your data through:

Privacy Settings:

• Translation history retention

• Voice data processing

• Analytics participation

• Marketing preferences

App Permissions:

• Microphone access

• Camera permissions

• Storage access

• Location services

3. Request Processing

4. Limitations

Some requests may be limited by:

• Legal requirements

• Technical constraints

• Legitimate business interests

• Public interest considerations

VIII. Protection of Minors

1. Age Restrictions

2. Parental Controls

Parents/guardians can:

• Review their child's account settings

• Modify privacy preferences

• Request data deletion

• Monitor usage patterns

3. Special Safeguards

Protection Measure	Implementation	Purpose
Content Filtering	Automatic inappropriate content detection	Protect minors from harmful content
Usage Limits	Time restrictions and feature limitations	Prevent excessive use
Privacy Settings	Enhanced default privacy protections	Ensure data safety

4. Reporting Mechanisms

We provide special channels for:

• Reporting underage accounts

• Flagging inappropriate content

• Requesting content removal

• Contacting our youth protection team

IX. Global Data Transfer

1. Cross-Border Data Flows

Our data transfer framework ensures:

• Compliance: Adherence to international data protection laws

• Security: End-to-end encryption for all transfers

• Transparency: Clear documentation of data movement

• Control: User options for data localization

2. Transfer Mechanisms

Mechanism	Application	Safeguards
Standard Contractual Clauses	International data transfers	Legal and technical protections
Adequacy Decisions	Transfers to approved countries	Regulatory compliance
Binding Corporate Rules	Intra-group transfers	Internal controls

3. Regional Considerations

4. Data Localization

Our approach to data localization includes:

• Primary data storage in mainland China

• Regional server deployment where required

• Local backup and recovery systems

• Geographic access restrictions

X. Policy Updates

1. Update Process

2. Notification Methods

Change Type	Notification Method	Timeline
Material Changes	For significant updates, we will notify you through in-app notifications, send an email, and post an announcement on our website. You will be informed 30 days in advance of these changes taking effect.	30 days prior
Minor Updates	For less significant modifications, we will update the information on our website and provide a notice on our policy page at the time of implementation.	Upon implementation
Emergency Changes	In case of emergency changes, we will notify you immediately and provide a follow-up explanation as necessary.	As needed

3. User Rights During Updates

When we update our policy, you have the right to:

• Review the changes before they take effect

• Provide feedback on proposed changes

• Opt-out of certain changes where applicable

• Close your account if you disagree with material changes

4. Version History

We maintain records of policy changes:

• Archive of previous versions

• Summary of significant changes

• Effective dates of updates

• Regulatory compliance documentation

XI. Contact Us

1. General Contact Information

Contact Method	Details	Response Time
Email	privacy@sitranslate.net	1-2 business days
Customer Support	support@sitranslate.net	24-48 hours
Business Inquiries	business@sitranslate.net	3-5 business days

2. Specific Inquiries

Contact channels for specific concerns:

• Data Protection Officer: dpo@sitranslate.net

• Security Issues: security@sitranslate.net

• Minor Protection: youth@sitranslate.net

• Legal Department: legal@sitranslate.net

3. Physical Address

4. Response Procedures

Our commitment to your inquiries:

• Acknowledgment of receipt within 24 hours

• Initial response with case number

• Regular updates on complex issues

• Resolution tracking and follow-up

XII. Additional Information

1. Definitions and Terms

Term	Definition	Context
Translation Services	AI-powered language translation features	Core functionality
Voice Processing	Real-time voice translation and processing	Optional feature
User Content	Text and voice inputs for translation	User-generated data

2. Technical Requirements

To use our services effectively:

Mobile App:

• iOS 12.0 or later

• Android 8.0 or later

• Stable internet connection

• Minimum 100MB storage

Web Version:

• Modern web browser

• JavaScript enabled

• Cookies enabled

• HTTPS support

3. Service Limitations

4. Future Updates

We are continuously improving our services:

• Regular feature updates

• Security enhancements

• Performance optimizations

• Additional language support